What if I need to cancel my booking?
You can cancel via your booking confirmation email, or contact us directly via email or phone. Please note that we may not respond immediately if we are contacted outside of our business hours.

If you are wanting to cancel your booking with less than 24 hours of notice, we reserve the right to retain your deposit. In this case, no refund will be given and it can not be rescheduled.

Can I reschedule my booking? 
If you have booked with us but can not make it, you can reschedule with at least 24 hours notice through your confirmation email, or via direct email/phone call to us. Any changes made after that can still be made but we do reserve the right to retain your deposit. In this case, a full payment will be needed for the new time slot. 

What happens if the group is late?
If your group or group members are up to 15 minutes late, we are still able to take you into your escape room. Any more than that will result in us reducing the time limit of your game. 

If your group is 30 minutes late, we reserve the right to cancel your booking without a refund.

What if one of my team members do not show up?
Our escape rooms require a minimum of two people to run. If you are booking for more than two people, we will only take a deposit of one admission, and take the rest of the payments in store. This does not affect your booking slot in any way, we will run the room as usual.

The pricing will only change if you are down to two people in the group. Please check out our escape room prices here for more details: 
https://www.escapist.co.nz/pricing/

What if we want to add team members?
As we take the remaining payments in store, that is not a problem at all! If anything, we are happy to welcome more escapees. This will not affect your booking slot.