FREQUENTLY ASKED QUESTIONS

What is an escape room?
An escape room or escape games is a fun and new entertainment concept where participants enter a themed adventure room and must try to figure out a way to escape the room by solving a series of puzzles and riddles.

Are we actually locked in the escape room?
For safety reasons, the door that you enter from will always be unlocked. Your game master will show you the door when you arrive, as part of giving the instructions for the game.


How much does it cost?
We are priced from $39 per adult per room. Each child under 7 years old is free per 2 paying adults. Children between 7-12 years old is $32. Anyone over 12 years old is priced from $39.



Do you need a vaccine certificate to escape?
Yes. Anyone over 12 years old is required to present their vaccine certificate on arrival to our staff at reception.


Do you need a vaccine certificate to play board games?
Yes. Anyone over 12 years old is required to present their vaccine certificate on arrival to our staff at reception.


I want to organise a work do, but my workmates are not fully vaccinated, can we still come?
Yes - BUT you need to call ahead and make a booking for PRIVATE PARTY. We need a minimum of 10 people for this booking, it can only happen on Tuesdays - Fridays. No discount apply to this booking. You have 2.5 hours in our place.


How many people can play inside an escape room?

The group sizes are indicated next to escape rooms information. Generally, the minimum number of people per escape room is 2, and the maximum is 7 adults. You can have more people inside the room if you wish, but please check with us first. Check the escape room information page for more details.


What is the age limit to play in an escape room?
Age 14 and up. Any children under the age of 14 must be accompanied by parents or adult guardians over 16 inside our escape rooms. Unless by prior arrangement, please call ahead to check.


How long does the escape room game take?

You have 60 minutes to try and make the escape.


What happens if we do not get out of the escape room in time?
We will give you a choice of finishing the room with our help or get out so that you can try another time. However, Hei$t works differently in a way that you need to get out in time, if not you will be caught by the police and you lose all your loot.

What if we get stuck and cannot figure out a clue?
A team member will be monitoring your game in the office and you can ask them for a hint via the walkie talkie provided.

Is the escape rooms wheelchair accessible?
Yes. We have elevator on site and the escape room doors' clearances are 760mm.


What days are you open?
We are open from Tuesday to Sunday, for more info on opening hours please refers to our website.


Are escape rooms suitable to play if I have claustrophobia?
This depends on how severely you suffer from claustrophobia. All of our escape rooms are reasonably spacious and you will not at any time be physically locked inside the room. If anyone is still uncomfortable with the idea of an escape room they are more than welcome to come and visit us and see the space before their appointment.

We are happy to show people around and answer any questions you may have to put your mind at ease. Message us today to arrange a viewing and we can ensure we have staff on hand to show you around.

What do I need to bring with me?
Your friends, family, colleagues, teammates, and plenty of enthusiasm.


Will my team play in an escape room with other strangers?
No, we only do private room escape room bookings. So you will not have strangers play the same game with you at the same time in the same escape room.


Do I need reading glasses inside the escape rooms?
Yes, we recommend bringing your reading glasses as it will be useful in darker rooms.


Is there any dress code to play in the escape rooms?
You can dress however you like, but please wear something comfortable that will enable you to move with no restriction and will not be trip hazard to others.

Please wear flat comfortable shoes (no heels, no bare feet inside escape rooms).


What language is the escape room in?
The escape room instructions and clues are in English only.


Can I take photos inside the escape room?
You are welcome to take pictures in the escape room after the game, but not during the game as we don't want to spoil the escape room for others who have not played. Our staff member will take cool team photo for you at the end of the game.


Do you have a function/party room?

Yes, we do have a function/party room that is private and available for you to hire. If you spend $210 minimum on escape room admission, the private party room is available to rent for $50 for up to 4 hours. If you would like to book this room without playing in any of our escape rooms, please contact us.

 

This product has been added to your cart

CHECKOUT